Articles for Providers

What You Say Matters

There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant. Staff members...

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It’s Not You. It’s My Insurance.

“Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they receive in your office....

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Healthcare Costs Matter

Today’s patients have become health care consumers more than ever before, and the dollars and cents of chiropractic care matter to them. Both patients and the federal government are demanding price transparency in healthcare. Price transparency enables patients to...

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Are Audits the New Band Aid for the National Debt?

Each February, the U.S. government releases its financial statements for the previous year. Up until the writing of this article, it never dawned on me that I could actually read and review the financial statements of our government. In the report that was released in...

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The Opioid Outbreak

On December 8, 2016, CNN posted an article with information that not many in our profession were surprised to see. The Opioid epidemic in the US is getting worse, not better. In 2015, the number of deaths involving opioids skyrocketed. This growing epidemic is...

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Fraud, Waste and Abuse…Oh My!

In today’s era of regulatory hyper-focus, just about every chiropractor is painfully familiar with the phrase “Fraud, Waste, and Abuse.” In fact, it’s even got its own acronym: FWA. But a surprising number of doctors only have a partial grasp of the difference between...

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Why Risk It?

Flash quiz: Would you tell a patient to continue wearing 5-inch stiletto heels because she hasn’t turned an ankle so far? Or how about this: You’ve probably never suffered severe electric shock, so maybe you’d feel okay about fiddling around inside the outlets with a...

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Chiropractic Health Month is Just in Time

October is National Chiropractic Health Month (NCHM), and the American Chiropractic Association (ACA) is sounding the rallying cry to help healthcare consumers “understand that chiropractic services are an important first line of defense against pain.” It’s a worthy...

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Membership Does Have Its Privileges

Do you or any of your friends belong to Sam’s Club or Costco? If so, you already know how it works. Shoppers become “members” for a low annual fee. In exchange, they receive discounts, often deep ones, on groceries, furniture, electronics, vitamins, and bottles of...

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Joined at the HIPAA: HHS and OCR Get Serious with Phase 2

Got $1.5 million to spare? That’s how much a Massachusetts eye and ear practice just had to pay the U.S. Department of Health and Human Services (HHS) in order to settle potential violations of the HIPAA Privacy and Security Rules after a personal laptop was stolen...

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