Articles for Providers

Attracting the Millennial Market

Born between 1981 and 1996, the tech-savvy Millennial generation of 75 million is about to overtake baby boomers as America’s largest age demographic (Evans, 2018). As business owners, it is important to know what they think when it comes to making health care...

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Numbers Don’t Lie…or Do They?

Monitoring your cash flow in practice is a no-brainer. However, when it comes to reviewing your accounts receivable, many providers and staffs don't know the relevant benchmarks to use for determining if those numbers are good, bad, or plain ugly. Often, numbers are...

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FREE is a Four-Letter Word

No matter where my conversations start with most doctors, they eventually end up in discussions of declining reimbursements and diminishing revenue in their practices. It is easy for us to quickly put blame on third-party payers, but the reality is that much of the...

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Do You Know What Your Patients Think About You?

Patient satisfaction in your practice is essential to improving the quality of care and success in your office. Modern-day patients have high expectations when it comes to getting the care they need. They expect their visits to be efficient, convenient, and the doctor...

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So, You’re Thinking About Becoming a Cash Practice…

I hear it every weekend from new graduates to veteran chiropractors who have been working in the trenches for over 20 years. They are tired of all the red tape and regulations that make them feel like they have to choose between quality patient care and hours of...

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What Should I Charge?

One of the most common questions that my team and I receive is “What should I charge?” While this decision in practice shouldn’t be so complicated, it really is. It is impossible to give any provider an answer for many reasons. The Sherman Anti-Trust Act is one, which...

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No Good Deed Goes Unpunished

Over the past decade, we have seen health care costs rising faster than the average annual income in the U.S. Many of our patients are feeling the pain from higher premiums, deductibles, and copays. As a patient, I understand the pain. As a provider, I feel the...

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Are You Ready to Hire an Associate?

There are some definite pros and cons to solo practice. I spent the first 20 years in practice on my own. My dad joined the practice part-time, but I didn’t really consider taking on a full-time associate until after a conversation with my practice coach. We were...

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The ONE Thing that Changed the Way I Do Business

Between flights, I often find myself perusing the books in Hudson News at airports across the country. For several weeks in a row, one book stood out among the rest; The ONE Thing, by Gary Keller and Jay Papasan. The title itself is intriguing… “The ONE Thing: The...

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Establishing a Compliance Plan Is Easier Than You Think

Implementing a compliance plan in your office can feel overwhelming. I know providers who have purchased multiple compliance manuals from different consultants. These sat in the corner of their offices collecting dust waiting on their owners to rustle up enough energy...

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