Articles for Providers

If your clinic trains employees by flopping down a stack of papers to read, or by forwarding them a list of not-so-updated documents to pore over, you may be thinking, “There’s got to be a better way.” You’d be right. As we prepared to open a second practice last...

No matter where I speak, I always have doctors who point out that they are no longer treating Medicare and Medicaid patients in their practices in order to prevent any violations of state and federal anti-kickback rules. The reality is, as doctors across the country...

Born between 1981 and 1996, the tech-savvy Millennial generation of 75 million is about to overtake baby boomers as America’s largest age demographic (Evans, 2018). As business owners, it is important to know what they think when it comes to making health care...

In May 2018, unbeknownst to most of the chiropractic profession, UnitedHealthcare announced a policy change in their monthly update that would have cost the profession millions of dollars per month in lost reimbursements. The policy updated its widening "experimental...

Monitoring your cash flow in practice is a no-brainer. However, when it comes to reviewing your accounts receivable, many providers and staffs don't know the relevant benchmarks to use for determining if those numbers are good, bad, or plain ugly. Often, numbers are...

No matter where my conversations start with most doctors, they eventually end up in discussions of declining reimbursements and diminishing revenue in their practices. It is easy for us to quickly put blame on third-party payers, but the reality is that much of the...

Patient satisfaction in your practice is essential to improving the quality of care and success in your office. Modern-day patients have high expectations when it comes to getting the care they need. They expect their visits to be efficient, convenient, and the doctor...

I hear it every weekend from new graduates to veteran chiropractors who have been working in the trenches for over 20 years. They are tired of all the red tape and regulations that make them feel like they have to choose between quality patient care and hours of...

One of the most common questions that my team and I receive is “What should I charge?” While this decision in practice shouldn’t be so complicated, it really is. It is impossible to give any provider an answer for many reasons. The Sherman Anti-Trust Act is one, which...

Over the past decade, we have seen health care costs rising faster than the average annual income in the U.S. Many of our patients are feeling the pain from higher premiums, deductibles, and copays. As a patient, I understand the pain. As a provider, I feel the...