Articles for Providers

The High Cost of Not Focusing on Your Fees

As your clinic grows, everything becomes more complex. More patients come in, more employees are hired, and processes that seemed to happen automatically in the beginning, don’t seem to be happening at all anymore. It doesn’t take long for things to fall off your...

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Maintaining a Compliant Practice During a Natural Disaster

With the recent wildfires in the Northwest U.S. and the destruction left by hurricanes Harvey, Irma, and Maria, providers are left wondering how to maintain a compliant office while facing the wrath of mother nature. Every office should have a contingency plan in the...

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Checks and Balances

I have been in practice for over thirty years and know the risk I take when I trust my team to follow the policies and procedures I have in place when it comes to collections, compliance, and patient follow-up. I learned the hard way, that when you don’t have a system...

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Opting Out IS an Option

We receive calls from providers across the country wanting to know if patients can opt out of using their insurance, and the answer is yes – in most cases. In 2013, the Department of Health and Human Services issued updates to HIPAA privacy regulations....

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Chiropractic Success Starts with You

Recently, one of my employees shared with me her Facebook post from seven years ago. Her post stated, “I am praying to find a good job, a place where I can be happy and have a long career.” This year, she will be celebrating six years with us. She was our...

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What You Say Matters

There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant. Staff members...

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It’s Not You. It’s My Insurance.

“Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they receive in your office....

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Healthcare Costs Matter

Today’s patients have become health care consumers more than ever before, and the dollars and cents of chiropractic care matter to them. Both patients and the federal government are demanding price transparency in healthcare. Price transparency enables patients to...

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Are Audits the New Band Aid for the National Debt?

Each February, the U.S. government releases its financial statements for the previous year. Up until the writing of this article, it never dawned on me that I could actually read and review the financial statements of our government. In the report that was released in...

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The Opioid Outbreak

On December 8, 2016, CNN posted an article with information that not many in our profession were surprised to see. The Opioid epidemic in the US is getting worse, not better. In 2015, the number of deaths involving opioids skyrocketed. This growing epidemic is...

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Fraud, Waste and Abuse…Oh My!

In today’s era of regulatory hyper-focus, just about every chiropractor is painfully familiar with the phrase “Fraud, Waste, and Abuse.” In fact, it’s even got its own acronym: FWA. But a surprising number of doctors only have a partial grasp of the difference between...

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