Articles for Providers

In May 2018, unbeknownst to most of the chiropractic profession, UnitedHealthcare announced a policy change in their monthly update that would have cost the profession millions of dollars per month in...

Monitoring your cash flow in practice is a no-brainer. However, when it comes to reviewing your accounts receivable, many providers and staffs don't know the relevant benchmarks to use for determining if those numbers are good, bad, or plain ugly. Often, numbers are...

No matter where my conversations start with most doctors, they eventually end up in discussions of declining reimbursements and diminishing revenue in their practices. It is easy for us to quickly put blame on third-party payers, but the reality is that much of the...

Patient satisfaction in your practice is essential to improving the quality of care and success in your office. Modern-day patients have high expectations when it comes to getting the care they need. They expect their visits to be efficient, convenient, and the doctor...

I hear it every weekend from new graduates to veteran chiropractors who have been working in the trenches for over 20 years. They are tired of all the red tape and regulations that make them feel like they have to choose between quality patient care and hours of...

One of the most common questions that my team and I receive is “What should I charge?” While this decision in practice shouldn’t be so complicated, it really is. It is impossible to give any provider an answer for many reasons. The Sherman Anti-Trust Act is one, which...

Over the past decade, we have seen health care costs rising faster than the average annual income in the U.S. Many of our patients are feeling the pain from higher premiums, deductibles, and copays. As a patient, I understand the pain. As a provider, I feel the...

Insurance premiums have increased, the number of covered services has diminished, and deductibles have never been higher. Some of our patients are forced to make decisions about their health based on what they can afford, not what they need. The new Kaiser Family...

There are some definite pros and cons to solo practice. I spent the first 20 years in practice on my own. My dad joined the practice part-time, but I didn’t really consider taking on a full-time associate until after a conversation with my practice coach. We were...

Between flights, I often find myself perusing the books in Hudson News at airports across the country. For several weeks in a row, one book stood out among the rest; The ONE Thing, by Gary Keller and Jay Papasan. The title itself is intriguing… “The ONE Thing: The...

Implementing a compliance plan in your office can feel overwhelming. I know providers who have purchased multiple compliance manuals from different consultants. These sat in the corner of their offices collecting dust waiting on their owners to rustle up enough energy...

With audits on the rise, more and more providers tell me they plan to go out-of-network with insurance companies to reduce their risk. If only it were that easy. The rules for billing, coding, and documentation are the same whether you are in-network or...