Consultant Articles

What Affects Patient Loyalty the Most?

What Affects Patient Loyalty the Most?

by Miles Bodzin, D.C. • CEO of Cash Practice Systems • The definition of ‘Loyal’: Giving or showing firm and constant support or allegiance to a person or institution. Characterized by or showing faithfulness to commitments, vows,...

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Do Not Bill For ROFs (Reports of Findings)

Do Not Bill For ROFs (Reports of Findings)

by Marty Kotlar, DC, CPCO, CBCS • President of Target Coding •  Question:  I have been billing code 99212 for my report of findings. I was told to bill this code by my consultant whenever I go over the examination results, x-ray...

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Are Your Spinal Screening Tests Legal?

Are Your Spinal Screening Tests Legal?

by Mario Fucinari • DC, DAPMP, CPCO • In my role as a compliance officer, practice owner, and consultant, I have seen many actions deemed as “marketing” that may be illegal.  Several years ago, I received a telephone call from a lawyer...

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I Just Received a Records Request, What Should I Do?

I Just Received a Records Request, What Should I Do?

by Marty Kotlar, DC, CPCO, CBCS • President of Target Coding • Question: I just received a letter from an insurance company requesting copies of exams, SOAP notes and financial records on 14 patients. I am concerned…some of my notes are...

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A CHUSA Tale from the Trenches

A CHUSA Tale from the Trenches

by Dr. Brandie Nemchenko • CEO/Founder- Experience ChiropracticWayne and Conshohocken, PA • One of the tenets at Experience Chiropractic in Wayne, Pennsylvania, a suburb of Philly nestled along the historic Main Line, is to do the right...

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Practice Management: Conductor or Caboose?

Practice Management: Conductor or Caboose?

by Mark Sanna DC, ACRB Level II, FICC • CEO & President, Breakthrough Coaching • Picture a locomotive train speeding along the tracks. At the controls sits the conductor guiding the course by monitoring the crew, equipment, and signals...

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How to Stay Energized  and Motivated in Practice

How to Stay Energized and Motivated in Practice

by Mark Sanna, DC, ACRB Level II, FICC • CEO, Breakthrough Coaching • We live in a digital time. Our rhythms are rushed, rapid fire and relentless, our days carved up into bits and bytes. We celebrate quick reaction more than considered...

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New Documentation Guidelines for Examinations

New Documentation Guidelines for Examinations

Question:  I heard there are new documentation guidelines for examinations. How is this going to affect my documentation, coding and patient flow? Answer: As part of its “Patients Over Paperwork” initiative, CMS sought input from providers and other healthcare...

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