Share this page: I have been in practice for over thirty years and know the risk I take when I trust my team to follow the policies and procedures I have in place when it comes to collections, compliance, and patient follow-up. I learned the hard way, that when you...
Share this page: We receive calls from providers across the country wanting to know if patients can opt out of using their insurance, and the answer is yes – in most cases. In 2013, the Department of Health and Human Services issued updates to HIPAA privacy...
Share this page: Recently, one of my employees shared with me her Facebook post from seven years ago. Her post stated, “I am praying to find a good job, a place where I can be happy and have a long career.” This year, she will be celebrating six years with us. She was...
Share this page: Today, youth sports are far from the idyllic summers I spent on the ball field. Children feel pressured to perform. Overzealous parents scream at their children, the coaches, and each other. Kids are chauffeured to multiple practices, private coaching...
Share this page: There is nothing that will give your team more confidence than knowing what to say when it comes to communicating with patients in your office. Not only does it improve customer service and efficiency, but it can also help you become more compliant....
Share this page: “Don’t Call Me… I’ll Call You,” are the famous last words of a patient who has just completed their last covered visit in your office. Often, cost-conscious patients are focused on their out-of-pocket expenses and not the value of the care they...
I thought I was being "nice" in offering discounts to my patients. When I ran my numbers, I realized that not only was I losing money on some visits, but I was also opening myself up to compliance issues.
